This is how it works: we're happy if you're happy!
Within the first week from the date on which you purchased the product, we can offer you the following: if you are not satisfied with the game, please let us know the reasons in writing and send the CD ROM, along with the packaging and sales receipt with the correct postage, to the following address: PURPLE HILLS, PO Box 16009, SOLIHULL, B93 9GL. Please also supply a valid email address as, for technical reasons, we can only send you a credit note via email in accordance with the following conditions. In exchange, you will receive from us a credit for our online download shop at www.purplehills.co.uk for the value of the price you paid for the game as stated on the proof of purchase. To use the credit note, you must have the relevant technical requirements to perform an online download. Please find the details on the minimum requirements at www.purplehills.co.uk. You can use the credit note you have received in exchange for the game to download a game of your choice. We regret a cash payment is not possible. Please bear in mind that, if you have purchased a game at a budget price, your download credit amount may be insufficient to purchase an entire game from the online shop. In this case, or should you wish to buy a download game that exceeds the value of the credit, we will offset the value of the credit against the download cost of the game and we will ask you to pay the difference. To make a payment you will require a ClickandBuy or PayPal account or a credit card. Should the value of the credit note exceed the download price of a game and you opt to purchase the game using your credit note, you will forfeit the remaining value of the credit note for technical reasons. This PlayFun guarantee does not restrict the purchaser's legal rights or entitlement to supplementary performance, recession, loss, compensation or the right of withdrawal.